Starfish SaaS Veterinary

Key Features

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DEVELOPED BY PET CARE EXPERTS FOR PET CARE PROFESSIONALS

Fully Integrated Digital Solution

Starfish transforms your web presence into a truly Omnichannel eCommerce integrated solution, providing as little or as much return on investment as you want. 

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END-TO-END

Prescription Management

Handle all aspects of prescription management with ease:

  • Effortlessly issue, replace, revoke, and verify prescriptions.
  • Add notes, configure validity terms, and many more features!

Cleanse your Practice Management data using our AI optimised GraphQL API to integrate to your practice management system.

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SAVE TIME AND MONEY

Business Operations

Streamline your day-to-day operations

  • Effortlessly manage your products and services.
  • Configure discounts, healthcare plans, price updates, and promo codes.
  • Manage tasks efficiently ā€“ prescription verifications, backorders, and more.
  • Manage staff roles and permissions, and multiple locations.
  • Support for Single Sign On.

All this supported by a suite of out-of-the-box reports and dashboards for all your business needs.

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SAVE TIME AND MONEY

Sales Management

Offer flexible options to your clients to boost your sales

  • Support both subscription and one-time purchases.
  • Encourage repeat orders and track income with visual graphs.
  • Choose from a wide range of products, including prescription products, pet food and pet accessories.
  • Easily sell your own products and services online and streamline distribution with simple flows.
  • Configure return policies, free of charges and order attributions, and set shipping costs.
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CLIENT-CENTRIC

Ultimate Customer Engagement (in-practice and on Customer's own device) 

Empower your clients to manage their own accounts:

  • Manage their personal details
  • Manage their pet details
  • View and upload their prescriptions
  • Manage their orders and subscriptions
  • Place emergency orders
  • Save liked products

Book a Demo Today

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MARKETING

Client Retention

Keep your customer engaged with:

  • Prescription renewal reminder
  • Running low reminders
  • Lost card reminders
  • Checkout reminders
  • Promotional codes
  • Discretional discounts
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INTUITIVE CMS

Website Management

Our Content Management System allows you to keep your content relevant and up to date, without compromising your data. It offers tools such as:

  • Web page builder
  • Blog
  • Media Library
  • FAQs and AI chat
  • Social Media Links

... and a sandbox for training and familiarisation.

Book a Demo Today

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SIMPLE AND FAST

Payments

Experience seamless transactions as your earnings are effortlessly deposited directly into your account, ensuring you have immediate access to your funds without any hassle.

  • Configurable Payment Gateway ā€“ integrated with world leading gateways for highly competitive processing rates.
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Starfish Features

Packed with Features, Ready for Anything!

Features šŸ¾

Features šŸ¾

eCommerce Website
Web page builder
Branding
Templates
Media library
Blogs
Multi-lingual locales
Customer FAQs and chat widget
Social media links
Sandbox

Product Catalogue
eCommerce and in-store product catalogues and management
Integration to distributor for automatic dispatch
Healthcare plan creation
Subscription and one time purchase of products
Subscription and one time purchase discount configuration by product
Bulk pricing updates
Promotional codes
Configurable return policies, free of charges and order attribution
Click and collect

Client Self-Service
Client signature, age, gender, PMS pet ID on sign up
Client self-management, view pet prescriptions and orders
Client self-management, shipping address and wallet
Pause and unsubscribe
Emergency orders

In-Store Client Management
PMS bulk import of pet details & prescriptions
Issue, replace and revoke pet prescriptions
Record pet prescription notes
External pet prescription verification
Internal pet prescription verification
Locations management
Task management for pet prescription verification and approvals, backorders
Management of store distributed products

Reporting
Customisable reports for sales and subscriptions

Shipping
Discretionary discounts for shipping costs
Configurable shipping costs, including free shipping on one-time purchases or subscriptions

Marketing
eCommerce and in-store product catalogues and management
Reminder emails
Lost cart emails
Checkout reminders
Configurable emails and reminder emails

Payments
Configurable payment gateway for card payments
Sales tax service
Direct debit payments

Staff Users
Staff management and configuration of roles and permissions
User configurable unsubscribe reasons
Vet signature capture for issuing prescriptions
SAML authentication
Work email domain validation

Compliance
W3C
WCAG
GDPR
PCI
ISO 27001
DATA PROTECTION

Compliance and Security

Trust Starfish to safeguard your data while ensuring your web presence remains accessible to all

W3CĀ®
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Lean On The Experts

The Omnichannel eCommerce Platform every Veterinary Business needs.

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